Policy

Privacy & Policy

Last Updated 2024-11-15

Overview


At Tranquely, safeguarding your privacy is our highest priority. This Privacy Policy outlines how Tranquely, including our affiliates and subsidiaries (collectively referred to as "Tranquely," "we," "our," or "us"), collects, uses, and shares your personal information when you interact with our websites, mobile applications, and other online products and services (collectively, the "Services"). It also applies to interactions with our customer support team, engagement on social media, or other forms of communication with us. Please note that specific products or services may have their own privacy policies, which will be indicated where applicable.

We may revise this Privacy Policy periodically. Any changes will be reflected by updating the policy’s date above, and in certain circumstances, we may provide additional notifications.

Information We Collect

Information You Provide to Us

We collect the information you directly provide when you:

  • Create an account, participate in interactive features (such as submitting feedback or completing surveys), fill out forms, engage in contests or promotions, make purchases, or interact with us via social media.

  • Request customer support or otherwise engage with the Services.

This information may include:

  • Personal Information: Such as your name, email address, linked social media details, and physical address.

  • Payment Information: Details related to payments and transactions.

  • Feedback and Opinions: Responses to surveys, feedback, and information shared through the Services.

  • Additional Information: Including passwords, language preferences, goals, experiences, sleep patterns, and reflections or moods recorded during check-ins.

Information We Collect Automatically

When using our Services, we automatically collect certain data, including:

  • Usage Data: Information about the sessions you attend, content accessed, and features utilized.

  • Transactional Data: Details of purchases, such as product descriptions, prices, and transaction dates.

  • Log Data: Including web browser type, app version, IP address, access times, pages viewed, and previously visited pages.

  • Device Information: Details about your device, such as hardware model, operating system version, unique identifiers, and mobile network information.

  • Communications: Records of interactions with our support team, including chat messages, phone calls, and video calls.

Information We Infer or Generate

We may derive or generate additional information based on your usage, such as:

  • User ID: A unique identifier associated with your account.

  • Derived Information: Data inferred from other collected information, like approximate location from your IP address or demographic estimates.

Information from Other Sources

We may collect additional data from third-party sources, including:

  • Transaction Details: From third parties when you install our app or make purchases.

  • Calendar Information: From integrated third-party calendar services.

  • Social Media Data: If you log into Tranquely using social platforms.

  • Health App Data: With your permission, from health apps, such as sleep hours or goals.

  • Cookie Data: Collected through cookies and similar technologies.

  • Public Information: Data made publicly available online, such as on websites or directories.

How We Use Your Information

We use the information collected for purposes including:

  • Providing and Maintaining Services: Ensuring the smooth operation of the Services and resolving errors.

  • Improving Services: Enhancing existing products and developing new ones.

  • Processing Transactions: Managing purchases and fulfilling orders.

  • Communication: Sending transactional messages, such as receipts and notifications, and responding to support requests.

  • Marketing: Informing you about Tranquely products, services, and events, and soliciting feedback.

  • Analytics: Monitoring trends, usage, and activities to better understand user needs.

  • Security: Detecting and preventing fraud and safeguarding Tranquely's and users’ rights.

  • Legal Compliance: Meeting legal obligations, such as tax filings and regulatory requirements.

  • Creating Anonymized Data: Generating data that no longer identifies you to improve services and create reports.

  • Personalizing Your Experience: Customizing your online experience and advertisements based on preferences.

  • Facilitating Promotions: Managing contests, sweepstakes, and promotional activities.

Disclosures of Information

We may share your information in the following ways:

  • With Service Providers: Companies performing services on our behalf, such as payment processors or analytics providers.

  • With Professional Advisors: Accountants, auditors, and legal advisors under confidentiality agreements.

  • For Legal Reasons: To comply with legal obligations or protect the safety and rights of Tranquely and others.

  • In Business Transactions: During mergers, acquisitions, or sales.

  • With Affiliates: Within our company group.

  • With Authorized Third Parties: Such as employers providing subscriptions or partners offering services.

  • With Your Consent: For example, when you share via social media.

  • Aggregated Data: Data that no longer identifies you personally.

Advertising and Analytics

We partner with third-party service providers to deliver targeted ads and analyze usage patterns. These partners use technologies like cookies to collect information about your online activities. You can adjust your preferences in the Tranquely app settings or your device settings.

Data Transfer

Tranquely operates globally, and your data may be processed in jurisdictions with differing privacy laws. We ensure adequate protection of your data through appropriate safeguards like Standard Contractual Clauses or obtaining consent where required.

Deletion of Personal Data

You may request deletion of your Personal Data by:

  • Updating or deleting information directly through the platform in your account settings.

  • Contacting us for data access, correction, or deletion.

Please note, that some data may need to be retained to comply with legal obligations or legitimate business purposes.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your information.

  • Correct or update information.

  • Request deletion of data, subject to legal exceptions.

  • Opt-out of targeted advertising.

  • Restrict the processing of sensitive personal data.

Exercising Your Rights

To exercise your rights, contact us at [email protected] or through our website. Verification of your identity may be required, and some requests may be denied as permitted by law.

Additional Choices

  • Promotional Communications: Opt out of promotional emails by following instructions in the messages or updating account settings.

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  • Mobile Notifications: Disable push notifications through your device settings.

Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us.